Goa plans , Goa tour, goa travel

Refund and Returns Policy

At GoaPlans, we aim to provide excellent service and ensure your satisfaction with every booking. This Refund and Returns Policy outlines our guidelines regarding cancellations, refunds, and returns for services booked through our website.

1. Cancellations by Users

  • Cancellation Period: You have the flexibility to cancel your booking at any time before the scheduled date of the service.
  • Refund Eligibility:
    • Cancellations made more than 30 days before the service date are eligible for a full refund.
    • Cancellations made within 30 days of the service date may be subject to cancellation fees or partial refunds, based on the specific terms of the booked service.
  • Cancellation Fees: Some services may charge cancellation fees. You will be informed of these fees when you make your booking.
  • Process: To cancel your booking, please contact our customer service team via email at support@goaplans.com or by phone at +917709154907. Kindly provide your booking details for prompt assistance.

2. Cancellations by GoaPlans

  • Cancellation by Company: GoaPlans reserves the right to cancel a booking due to unforeseen circumstances or if the minimum number of participants required for the service is not met.
  • Refund Options:
    • If GoaPlans cancels your booking, you will receive a full refund to the original method of payment used during booking.
    • Alternatively, depending on availability and your preference, we may offer you an alternative service or reschedule the booking at no additional cost.

3. Returns

  • Service Fulfillment: As we provide travel booking services, returns in the traditional sense do not apply. However, if you are dissatisfied with the service provided, please contact us promptly so we can address your concerns.

4. Refund Process

  • Method: Refunds will be processed to the original method of payment used during booking, unless otherwise specified and agreed upon.
  • Timeline: While we aim to process refunds promptly, please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
  • Notification: Once your refund has been processed, you will receive a confirmation email detailing the refund amount and the method used for processing.